Exchange, Return & Refund Policy

Yanchi accepts exchange and return requests through the online request portal according to the current return settings.

• Raise eligible exchange and return requests within 6 days of delivery.
• Exchange and replacement orders are final and cannot be returned or exchanged again unless customer care has approved an exception.
• Upload 1 clear product photo for each selected item.
• Unused items should be sent back with tags, packaging, and accessories intact.
• Any applicable pickup, COD, shipping, discount, or standard deductions are shown in the request review before submission.
• Approved refunds are processed through the payout option selected on the request page.
• Submitted requests can be tracked on the same Exchange/Return Request page.

6-day exchange and return window

• Exchange and return requests must be raised within 6 days of delivery.
• Only eligible delivered orders can be submitted through the online portal.
• Orders/products received as part of an exchange or replacement are not eligible for another return or exchange unless Yanchi customer care records an exception for that order.
• If a request is rejected within the window, the customer may raise a corrected request while the window is still open.
• Yanchi may block or reject requests where the order is cancelled, already has an active request, or does not meet the policy conditions.

How to raise or track a request

• Open the Exchange/Return Request page.
• Enter your order number and registered mobile number.
• Select the item, request type, reason, and required product photo.
• Review all charges, deductions, exchange credit, or refund estimates before submitting.
• After submission, the same page can be used to track the request status.

Charges and deductions

• Exchange charge: Rs. 90 for the first exchange item and Rs. 60 for each additional exchange item.
• Reverse pickup charge for returns: Rs. 120 for the first return item and Rs. 90 for each additional return item.
• COD charges are non-refundable. Where COD charges were collected, Rs. 30 is deducted as configured in Yanchi OS.
• Any order-level discount or shipping deduction applicable to the selected item is shown in the request review before submission.
• The final charge, deduction, exchange credit, or refund estimate is shown on the request review screen before submission.
• Any fee waiver promised by customer care is applied only when it is recorded in Yanchi OS for that order/item.

Exchange policy

• Exchange requests are currently available.
• Exchange charge: Rs. 90 for the first exchange item and Rs. 60 for each additional exchange item.
• Reverse pickup is attempted through Yanchi's logistics partner where service is available.
• If reverse pickup is unsuccessful after two attempts, the customer must self-ship the product to Yanchi.
• Products must be unused, unwashed, undamaged, and returned with original tags, packaging, and accessories intact.
• Each item is eligible for one-time exchange only.
• Exchange credit or replacement processing begins after the product is received at the warehouse, subject to review.

Return and refund policy

• Return requests are currently available.
• Reverse pickup charge for returns: Rs. 120 for the first return item and Rs. 90 for each additional return item.
• The reverse pickup charge is deducted from the refund amount unless a waiver has been approved by Yanchi.
• Customers may self-ship the product to Yanchi where reverse pickup is not available or not completed.
• Any order-level discount or shipping deduction applicable to the selected item is shown in the request review before submission.
• COD charges are non-refundable. Where COD charges were collected, Rs. 30 is deducted as configured in Yanchi OS.
• Refund processing begins after the product is received at the warehouse, subject to inspection and approval.

Refund methods and timelines

• Refund/payout choices shown by the portal: Take refund as a Yanchi.in coupon, Bank account.
• Prepaid order refunds may be credited to the original payment method, approved payout method, or store credit/coupon depending on the selected option and operational feasibility.
• COD order refunds are processed to the UPI ID, UPI QR, bank account, or approved store credit/coupon selected during the request.
• Approved refunds are normally processed within 5-7 working days after inspection and approval.
• No deduction will be applied on coupon refunds except shipping cost, if any.

Self-shipping address

• Yanchi Studio, Tayal Garden, Barwala Road, Opp. OP Jindal Park, Hisar, Haryana, India - 125001.
• Contact: +91-9333870000.
• Please pack the product securely and keep the courier receipt/tracking details until the request is closed.

Damages, defects, and evidence

• Yanchi inspects products before dispatch. If you receive a damaged, defective, or wrong product, raise the request as soon as possible within the policy window.
• A parcel-opening video is required for damage, missing item, wrong item, or tampering complaints.
• Upload 1 clear product photo for each selected item.
• Yanchi may ask for additional photos, videos, or order details before approving the request.

Items not eligible

• Worn, washed, altered, used, stained, perfumed, damaged, or tagless products are not eligible.
• Products without original packaging, accessories, labels, or invoice details may be rejected.
• Requests raised outside the policy window may be rejected unless Yanchi has explicitly approved an exception.
• Items already exchanged once are not eligible for another exchange.

Inspection and final approval

• All requests are subject to product inspection and Yanchi's approval.
• If the returned product does not meet the policy conditions, the request may be rejected or adjusted.
• Any fee waiver promised by customer care is applied only when it is recorded in Yanchi OS for that order/item.
• Yanchi OS is the source of truth for current charges, request window, payout methods, and operational settings.

Raise an Exchange/Return Request or track an existing request.

Content synced from Yanchi OS returns settings.