FAQs

A: Yes, COD is available under the following conditions:

1. Order total should be less than Rs. 1200.
2. No prior orders should have been returned as RTO (Return to Origin).
3. A maximum of 3 COD orders can be placed within a period of 3 days.

A: Once a COD order is received, it needs to be confirmed by the customer before we can process the dispatch:

1. The customer will receive an IVR call 5 minutes after order placement to confirm or cancel the order.
2. If IVR confirmation fails, the customer will receive a WhatsApp message on their registered number for confirmation or cancellation.
3. If the order is not confirmed within the given time, it will be cancelled.

Q: Why did my order get cancelled without my initiation?

A: The order may have been cancelled by us for the following reasons:

1. The customer placed a COD order but failed to confirm it.
2. The customer placed multiple orders but did not confirm whether they want them combined into one package or shipped separately, despite multiple attempts by our team to contact them.
3. The customer placed a COD order for a non-serviceable pin code. Prepaid orders for non-serviceable pin codes are sent using India Post.

A: You can contact our customer support team through the following methods:

• Email: studioyanchi@gmail.com
• Phone: +91-9333870000
• WhatsApp: Message us on WhatsApp

A: The available payment options are:

• Cash on Delivery (COD) (incurs a cash handling fee of Rs. 30)
• Any UPI App (e.g., Google Pay, PhonePe, Paytm, etc.)
• Wallets
• Credit/Debit Card
• Net Banking

A: All fabric and dimension details are mentioned in the description of each product listed on the website.

A: Yes, once your order is packed, we'll send a tracking link to your registered WhatsApp number. You can also track your order by logging into your account on our website yanchi.in/account using your registered email ID and password, or by logging into your account on accounts.yanchi.in using your registered email ID and OTP. For instant updates on your order, you can also contact our customer helpline.

A: No, we ship only domestically across India.

A: Yes, you can return your order within 7 days of delivery. To initiate a return, please follow these steps:

1. Ensure the item is unworn or unused, with tags, and in its original packaging.
2. Before shipping, share a picture of the item along with the order number via WhatsApp at +91-9333870000.
3. Once approved, ship the product to:

Please note, customers are responsible for the return shipping costs. For any further questions regarding returns, you can reach us at studioyanchi@gmail.com or +91-9333870000.

A: Refunds are typically processed within 7 days after we receive the returned item and payment details.