FAQs

A: Yes, COD is available under the following conditions:

1. Order total should be less than Rs. 1200.
2. No prior orders should have been returned as RTO (Return to Origin).
3. A maximum of 3 COD orders can be placed within a period of 3 days.

A: Once a COD order is received, it needs to be confirmed by the customer before we can process the dispatch:

1. The customer will receive an IVR call 5 minutes after order placement to confirm or cancel the order.
2. If IVR confirmation fails, the customer will receive a WhatsApp message on their registered number for confirmation or cancellation.
3. If the order is not confirmed within the given time, it will be cancelled.

A: Yes, all courier packages include an invoice. For a B2B invoice with your GST number, please contact our customer service team.

Q: Why did my order get cancelled without my initiation?

A: The order may have been cancelled by us for the following reasons:

1. The customer placed a COD order but failed to confirm it.
2. The customer placed multiple orders but did not confirm whether they want them combined into one package or shipped separately, despite multiple attempts by our team to contact them.
3. The customer placed a COD order for a non-serviceable pin code. Prepaid orders for non-serviceable pin codes are sent using India Post.

A: You can contact our customer support team through the following methods:

• Email: studioyanchi@gmail.com
• Phone: +91-9333870000
• WhatsApp: Message us on WhatsApp

A: The available payment options are:

• Cash on Delivery (COD) (incurs a cash handling fee of Rs. 30)
• Any UPI App (e.g., Google Pay, PhonePe, Paytm, etc.)
• Wallets
• Credit/Debit Card
• Net Banking

A: All fabric and dimension details are mentioned in the description of each product listed on the website.

A: We offer free shipping for prepaid orders. Cash-on-Delivery orders incur a Rs. 30 charge.

A: Deliveries typically arrive within 5-8 business days.

A: Yes, once your order is packed, we'll send a tracking link to your registered WhatsApp number. Additionally, you can track your order on this link - Track Order

A: We currently ship only within India and do not offer international shipping at this time.

A: Yes, returns and exchanges are accepted within 7 days of delivery.

Exchange Policy

• Eligibility: Products must be in original condition with tags and packaging intact. One-time exchange per order.
• Reverse Pick-Up: ₹90 charge, payable upfront. Attempted twice; unsuccessful attempts require you to ship the product.
• Non-Serviceable Areas: Courier the product to:

Yanchi Studio
Tayal Garden, Barwala Road
Opp. OP Jindal Park, Hisar, Haryana (125001)
Contact: +91-9333870000

To initiate an exchange: Click here.

Return & Refund Policy

• Reverse Pick-Up: ₹120 charge, deducted from the refund. Attempted twice; unsuccessful attempts require you to ship the product.
• Refunds:
  • Prepaid: Refunded to original payment method or store credits in 5-7 days after inspection.
  • COD: Refunded to UPI/bank account or as store credits, per your choice.
• Non-Refundable: COD charges.

Non-Serviceable Areas: Courier returns to the address above.

To initiate a return: Click here.

For help, email studioyanchi@gmail.com or WhatsApp +91-9333870000.

A: Customers will receive a refund, excluding the ₹120 reverse pick-up charge and any Cash on Delivery charges. For prepaid orders, refunds will be credited to the original payment method or as store credits within 5-7 working days after the return shipment is received and inspected. For COD orders, refunds will be processed to your UPI or bank account, or as store credits, based on your preference when raising the return request.

A: Refunds are typically processed within 7 days after we receive the returned item and payment details.

A: While all products undergo thorough inspection before dispatch, in the rare event that you receive a defective or damaged product, we take full responsibility. Please contact us immediately, and we will promptly assist you. Providing an opening video to demonstrate the defect is necessary to facilitate the resolution process.